Omotenashi: Japanese concept of hospitality and what CX teams can learn from it with Daniel Orenes Ferrández, Uber

<p>Japan has one of the lowest average NPS scores in the world, and the reason is cultural: Japanese customers expect more.</p><p>Daniel Orenes Ferrández, Senior Manager of Customer Experience at Uber, discusses Omotenashi, the Japanese philosophy of anticipating customer needs and apologising since