How the company behind Uswitch and Money.co.uk uses AI to resolve up to 70% of customer conversations with Anna Fedorchuk, RVU

<p>When you switch off your call centre, AI has no safety net to fall back on. RVU did exactly that, building an AI-first customer operations function that serves millions of UK consumers.</p><p>In this episode, we’re joined by Anna Fedorchuk, Customer Operations Manager at RVU, the company behind b